PRIVACY POLICY

 

1. WE RESPECT YOUR PRIVACY

Maison Industries Pty Ltd (“Maison Cloth”), is committed to crafting high-quality custom-made garments. At Maison Cloth, we value your privacy and are dedicated to safeguarding the confidentiality of our customers and website visitors. We strictly adhere to the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), which impose legal obligations on us to treat all collected information as confidential.

For any inquiries regarding your privacy, orders, or any customer service issues, please contact our customer support team through the CONTACT US portal on our website.

 

2. TYPES OF INFORMATION COLLECTED

We collect various types of personal information to provide our services effectively. This includes your full name for personalised shipping experiences and appropriate communication in all interactions. Additionally, we gather contact details such as phone numbers, email addresses, and shipping/ billing addresses to communicate with you regarding orders, deliver products, and keep you informed about new products, updates, and promotions. We may also collect your payment details, such as credit card information, to securely process transactions. We ensure this data is handled with the highest level of security. 

Detailed body measurements are collected to create custom-made garments, ensuring a perfect fit and your satisfaction. We also gather information about your style preferences, including fabric choices, design options, and other customisable details, to tailor products to your unique taste and requirements.

 

3. PURPOSE OF COLLECTING PERSONAL INFORMATION

We primarily use your personal information to efficiently process and fulfil your orders, including verifying details, processing payments, and producing and delivering your custom-made garments. Your measurements and style preferences help create a custom measurement profile that ensures each garment is tailored specifically to your body and style.

We also use your contact details to provide customer support, respond to inquiries, and resolve issues related to our products or services. With your consent, we may use your contact information to send you promotions materials, newsletters, and information about special offers via email or mobile marketing. You can opt-out of these communications at any time.

Additionally, we analyse collected information to enhance our website’s functionality, improve user-friendliness, and personalise your shopping experience. Your feedback and preferences guide us in innovating and developing new products and services that meet your needs and expectations. Lastly, we use your information to identify and prevent fraudulent activities, ensuring a safe and secure shopping environment.

4. HOW PERSONAL INFORMATION IS COLLECTED

We collect personal information through various methods, including when you fill out forms on our website (such as creating an account, placing orders, subscribing to newsletters, or using our DIGITAL TAILOR feature). Information about your previous orders helps streamline future purchases, offer tailored recommendations, and address any issues related to past orders.

Our website uses cookies to collect information about your browsing behaviour. Cookies aid us in understanding how you use our site, track preferences, and enhance your overall experience. You can manage cookie preferences through your browser settings.

5. USE AND DISCLOSURE OF PERSONAL INFORMATION

Personal information may be disclosed to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this policy. Information is shared with third parties only when required for production or delivery of our services. For example, measurements are shared with manufacturers and suppliers to create custom items, and contact details are shared with courier partners for delivery. Measurements may also be disclosed to third parties to enhance accuracy of our DIGITAL TAILOR technology and algorithms.

Personal information may be disclosed to comply with legal requirements, such as law enforcement requests, court orders, or to protect the rights, property, or safety of Maison Industries Pty Ltd, our customers, or third parties. In the event of a business change in control, sale, or transfer of business assets, user databases (including personal information) may be transferred as permitted by law. Such disclosures are made in good faith and as necessary under these circumstances.

By providing us with personal information, you consent to the terms outlined in this policy and the types of disclosures covered.

 

6. SECURITY OF PERSONAL INFORMATION

We are committed to ensuring the security of your information. We have implemented physical, electronic and managerial procedures to protect against misuse, interference, loss, and unauthorised access, modification, or disclosure.

 

7. ACCESS OF PERSONAL INFORMATION

You may request details of the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). To access or correct any outdated or inaccurate information, please contact our customer support team through the CONTACT US portal on our website.

 

8. OVERSEAS DISCLOSURE

Information may be stored, processed, or transferred between parties located in countries outside of Australia where we conduct business, procure goods, or process payments. This includes but is not limited to countries such as the USA, China, England, Germany, Italy, Portugal, Thailand, etc.

 

9. COMPLAINTS HANDLING PROCESS

If you have any complaints, please submit them to our customer support team through the CONTACT US portal on our website.

 

10. CHANGES TO THE PRIVACY POLICY

This policy may be updated periodically. We reserve the right to modify this policy at our discretion, with and all changes becoming effective upon posting on our website. We will make reasonable efforts to notify you of any updates via email or on our website. We recommend reviewing this Privacy Policy periodically for any changes.

 

11. OTHER RELEVANT INFORMATION

Our website may contain links to third-party sites with their own privacy policies. These external sites are beyond our control, and we are not responsible for any information you provide to them through links on our website.

We do not knowingly collect information from children under 13 years of age. If a child has provided us with personally identifiable information, their parent and/ or guardian should contact us immediately via the CONTACT US portal on our website to promptly remove the data. We encourage parents and/ or guardians to monitor and guide their children’s online activities to ensure their safety.