LOCK IN YOUR MEASUREMENTS

At Maison Cloth, each garment is 'custom-made', tailored specifically to your measurements, style preferences, and fabric choices. This ensures a perfect fit and personalised design every time.

Begin by creating a custom size with our DIGITAL TAILOR. This tool uses an advanced algorithm that analyses your answers against over 50,000 body scans and millions of data points to generate your custom measurement profile. You can then browse our product selection, customise your designs, and proceed to checkout. Your items will then be made to order in your custom size and style.

Our DIGITAL TAILOR can fit you in just a few minutes. This is the fastest, easiest, and most accurate way to get measured for your custom garments, all from the comfort of your own home. Simply answer a few questions, and our algorithm will create a custom pattern for you, allowing us to craft one-of-a-kind items just for you.

Our DIGITAL TAILOR provides results as accurate as an in-store fitting. Body measurements are predicted within a 97% accuracy margin, ensuring you receive the perfect fit.

Although each item is pre-styled with our standardised selection, you can personalise every element using our customisation configurator. From buttons and collars to cuffs and monograms, you have complete control over every detail.

You can modify or cancel your order within 48 hours of placing it. After 48 hours, our team will have begun constructing your garments, and changes may not be possible. However, we may still be able to make customisation modifications on a case-by-case basis. For any adjustments, please contact our customer support team via the CONTACT US portal.

Yes. You can update your measurements prior to placing your order. To update your measurements, either go through the DIGITAL TAILOR again, or contact our customer support team through the CONTACT US portal.

If you have already placed your order, we can update your measurements within 48 hours. After this period, changes may not be possible. Please contact our customer support team for assistance.

If you wish to re-order and feel your measurements have changed, you can go through the DIGITAL TAILOR again to create a new measurement profile.

Good things take time! Your custom-made garments will typically be shipped within 2 weeks from your order date.

We offer a FIT GUARANTEE. Although most of our customers achieve their preferred fit on the first try, sometimes measurements may need adjustments. If your first shirt doesn't fit perfectly, we will cover the cost of your alterations or remake it— free of charge. For subsequent orders, we will cover the cost of alterations to ensure it meets your expectations.

For more information, visit our ALTERATIONS & REMAKES page.

Since each item is made specifically to your measurements, we do not accept returns on custom-made garments. However, we will address any fit or quality issues to ensure your satisfaction. For more information, visit our ALTERATIONS & REMAKES page or contact our customer support team via the CONTACT US portal.

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal and Afterpay. All transactions are securely processed.

If your order has not been shipped, we can update your delivery address. Please contact our customer support team through the CONTACT US portal with your new delivery address.

To avoid any delays, please double check the shipping address on your order prior to checkout.

Unfortunately, once your order has been placed, we cannot apply a discount code or gift card to it. If you forgot to enter in your discount code, please save it for your next order.

To reset your password, go to MY ACCOUNT and click on 'FORGOT PASSWORD'. Enter the email address you used to create your account and click submit. You will receive a reset password link via email.

If you experience any issues, please contact our customer support team via the CONTACT US portal.

Yes, we offer gift cards in various amounts, ideal for any occasion. You can purchase them on our GIFT CARDS page.

Yes, we offer discounts for bulk corporate orders. Contact our customer support team via the CONTACT US portal for more details on bulk pricing and customisation options.

You can find information on how to care for your garments on our WEAR & CARE page.

You can reach our customer support team via the CONTACT US portal on our website.